Telehealth

Preparing for your Telehealth Appointment

Pediatric Surgical Associates is proud to offer virtual telehealth appointments for the convenience of our patients and families.

Please read the following information if your child’s upcoming appointment is a virtual telehealth appointment.

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Paperwork

Please visit our Patient Forms page and complete the required paperwork prior to your appointment.

IMPORTANT: If your child’s first-ever appointment with us is a telehealth appointment, all forms must be completed by 3:00 PM on the day-before the appointment. If the forms are nor received by that time, the appointment will canceled, no exceptions. Thank you for your cooperation.

Pre-Visit Screening Call

The day of your appointment, you will receive a call from one of our medical assistants to confirm and/or update medical history for your child. Please expect this call from our office and be available to answer.

Connecting to the Virtual Visit

You will receive a text message to the cell phone number you provided during scheduling 15-minutes prior to the appointment. The message will contain a link to join the appointment from your smartphone – no account or login is required. You will be prompted to enter the patient’s vitals. Entering this information is not required, however, if possible we ask that you enter the child’s most recent weight.

IMPORTANT: Your child must be present during the virtual visit.

Tips for a Good Connection

To avoid disruption due to technical issues, it is very important to you ensure you have a strong internet connection for the appointment. Here are some tips to follow as you prepare for the appointment:

1. Make sure your smartphone has a strong connection to your home Wi-Fi

2. Ensure that no other devices sharing the same wi-fi connection as the device being used for the appointment are streaming videos, or are conducting a separate video-call during the visit.

3. Be in a private, quiet location with no disruptions during the visit.