Scheduling & Cancellation Policies

Surgery Scheduling

All surgeries are scheduled through our Minneapolis and St. Paul offices.  Questions or requests regarding the scheduling of your child’s surgery should be directed to the surgery scheduling coordinator at (612) 813-8000 (option 2) for Minneapolis or (651) 220-6040 (option 2) for St. Paul.

 

Office Appointments

Patients are seen by appointment only. Please call 612-813-8000 (option 3) to schedule an appointment. Schedulers are available Monday-Friday from 8:30 a.m. to 4:30 p.m. to assist you in scheduling. They can be reached directly at (612) 813-8000 (option 3).

Scheduling is also available 24 hours a day through our Patient Portal. If your child is web-enabled, simply log on and send an appointment request. One of our staff members will contact you within 1-2 business days. If you are not web-enabled for our Patient Portal but are interested, please contact our office at (612) 813-8000 (option 3).

We are committed to keeping your health care costs as low as possible. In order to do this, we need to keep our office costs at a minimum. Please help us in the following ways:

  • Please fill out and bring the required patient forms to your appointment.
  • Always bring your current health insurance card to the office.
  • Notify us immediately of any changes in insurance, address or phone number.
  • Please be prepared to pay your co-pay at the time of service, or if you do not have insurance, to pay for your visit in full.
  • Please pay your bill in full when you receive your statement or make alternative payment arrangements with our business office.

 

Appointment No-Show Policy

This policy has been established to help us serve you better. Appointments are in high demand, making our providers’ time extremely valuable. When an appointment is made, it takes an available time slot away from another patient. If a patient does not show up for their scheduled appointment, it delays the delivery of health care to other patients, some of whom are quite ill. If you know you cannot make your scheduled appointment, please call (612) 813-8000 (option 3) to cancel or reschedule.

We understand that situations such as medical emergencies occasionally arise when an appointment cannot be kept and adequate notice is not possible. The first time a patient misses their appointment without notifying our staff, there will be no penalty. On the second occurrence, the patient may be discharged from our practice.

 

Late Policy

We understand that delays can happen; however, we must try to keep the other patients and doctors on time. If a patient is 20 minutes past their scheduled time, we will reschedule the appointment, unless certain circumstances arise.

Circumstances include but are not limited to:
1) Inclement weather
2) Delay in Radiology or Lab
3) Provider decides to see the patient.