Your child’s appointment may include an imaging test prior to the office visit, as directed by our schedulers. If this applies to you, please remember that this testing is scheduled for a time prior to the scheduled appointment in our office.

Please note that the appointment reminder messages sent via email, phone, and text message shows the appointment time at our office with our physician or nurse practitioner, and does NOT reflect the time of any pre-visit testing. Pediatric Surgical Associates is a separate entity, and the facility where the testing takes place does not send out separate reminder messages.

Not sure if your appointment includes testing?

Call our office: 612-813-8000, option 7

Please visit our Locations page for details.

Appointment No-Show Policy:

Failure to cancel an appointment within 24 hours, or failure to appear, may result in the following charges:

New patients:  $250.00

Follow-up patients: $150.00

Significant time and resources are committed to the preparation of each appointment by our providers and administrative staff. Appointments are in high demand, making our provider’s time extremely valuable. When an appointment is missed without adequate notice, it takes an available appointment away from other patients, delaying the delivery of health care to other patients waiting for an appointment.

Additionally, two consecutive no-shows may result in being discharged from our practice.

If you have additional questions, please contact our business office at 952-835-9442.

If you know you cannot make your scheduled appointment, please call (612) 813-8000 (option 3) to cancel or reschedule.

Late Policy:

We understand that delays can happen; however, we must try to keep the other patients and doctors on time.
If a patient is 15 minutes past their scheduled time, we will reschedule the appointment, unless certain circumstances arise.

Circumstances include but are not limited to:
1) Inclement weather
2) Delay in Radiology or Lab
3) Provider decides to see the patient.

Not required, but we highly encourage downloading the Healow App to view upcoming appointment details, view your medical record, message a nurse, and more! You may also set up and access Healow on your computer using this link.